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FAQ's Answered
Registration Related
Am I eligible to register for online classes on elearningquran.com?
Yes, if you are above 10 years of age and have a
Sanah Ula (juz 1-5)
sanad.
Are there any prerequisites to join online class?
You should be above 10 years of age and have a Sanah Ula (juz 1-5) sanad.
How can I apply to join online classes?
You can send the request to join online classes from
POST A TICKET
section of your elearningquran account.
Kindly select JOIN ONLINE CLASS category for your ticket.
I have already sent request to join online classes. Why has it not been started yet?
Due to long wait list of mumineen for enrolment in this program, it may take some time before your classes can be started.
In how many days I will get confirmation for elearning class after sending request for it?
If you are eligible to join, your classes may get started in 3-4 months.
Password related
I have forgotten my password and can't access the email id provided in my elearningquran account. How can I retrieve my password?
You can also login using your ITS password. After logging in update your email id in the profile section of your elearningquran account.
I have forgot my password, how to generate it?
You can retrieve your password from the 'forgot password' link. Your password will get sent to your email id registered in your elearningquran account.
I have forgotten my password and can't access the email id provided in my elearningquran account. How can I retrieve my password?
You can also login using your ITS password.
Ikhtebaar and Taqdeem related
How can I appear for my ikhtebaar? What is the process for appearing in ikhtebaar?
You can ask your muhaffiz to do your taqdeem for ikhtebaar from his elearningquran account.
Who is able to do taqdeem?
Muhaffaiz can do taqdeem for ikhtebaar if he has got that particular or higher Sanah's sanad. For example, a muhaffiz having sanah sania sanad can do taqdeem for juz amma, sanah ula and sanah sania ikhtebaar.
I am being asked to get my taqdeem done. What is the meaning of taqdeem?
It means that your muhaffiz has prepared you thoroughly for ikhtebaar and assures the idara of the same.
What is the meaning of muhaffiz?
Muhaffiz means the khidmatguzar who have helped you in hifz and prepared you for ikhtebaar.
How to do taqdeem?
You can do taqdeem from TAQDEEM module of your elearningquran account. You should have the sanad of the sanah for which you are doing taqdeem.
For how many attempts is a taqdeem valid?
Taqdeem is valid for one attempt only. If you are asked to re-attempt your ikhtebaar, your muhaffiz is required to do your taqdeem again.
I have done taqdeem of my student, when can I book his ikhtebaar date\time?
After a taqdeem is accepted, a mail asking to select ikhtebaar date/time is sent to the student. The student can then select his ikhtebaar date/time from his elearningquran account.
Who will select the ikhtebaar date and time?
Students can select their ikhtebaar date and time from their elearningquran account after their taqdeem is approved by Mahad al Zahra.
Before how many days I have to post a ticket for changing my ikhtebaar date\time?
According to elearningquran policy you have to inform
atleast 48 hours before from your ikhtebaar time
to cancel or change your ikhtebaar time.
Sanad Related
I have passed my ikhtebaar, when will my sanad be ready?
Please make sure that you have given tahreeri ikhtebaar (if above 13 years of age) and have cleared your dues. After completing these formalities, sanad number will get updated in your ITS account within 48 hours.
How can I re-apply for my lost/damaged sanad?
Lost or damaged sanads are not re-issued.
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